I booked a car rental with eDreams for my trip to Jordan on April 7, 2024, using Skyscanner's car hire page. My credit card was debited the same day, and I received an email headed "Car Rental Reservation Confirmation - Ref: JO103877630," verifying my reservation.
When I came at Thrifty in Jordan to pick up the car on April 9, 2024, I was told that my reservation had not been validated and that there were no vehicles available. They recommended me to contact the rental firm, eDreams, for help. However, because eDreams does not include a phone number, I sent an email and received no answer. This is the first step of my distress.
Seyahatim sonrası para iadesi alabilmek için eDreams'e defalarca mail attım ancak bir dönüş alamadım. Herhangi bir telefon numaraları bulunmadığından farklı iletisim kanalları bulmaya çalıştım ve bir Chatbox.com üzerinden iletisim sağladım. Daha sonra tarafıma bir mail atıldı fakat bu mailin takibinde hiçbir işlem yapılmadı ve maillerime de geri dönüş yapılmıyor.
Yaşattıkları mağduriyet bir yana bir aydır paramı iade etmiyorlar. Acilen ücretimin iade edilmesini talep ediyorum. Ayrıca Skyscanner dan talebim ise ilgili şirketle iş ortaklığını sonlandırması.
On July 15, 2024, I decided to rent a car and, after researching online, I visited Skyscanner’s website, believing it to be a trustworthy platform. Through Skyscanner, I was somehow redirected to eDreams, where I ended up booking a Citroen vehicle from Ziraat Filo for one month (July 20 - August 21)...
On November 10, 2024, I attempted to purchase a flight ticket from Istanbul to Jordan via eDreams and Skyscanner. The flight I selected was supposed to depart Istanbul on November 10 at 11:20 PM and arrive in Jordan on November 11 at 2:20 AM. However, the system issued a ticket for a flight departin...
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...
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