Brand Overview: Editor's Pick
Editor's Pick is an online discount retailer specializing in branded skincare, haircare, cosmetics, and wellness products. Operated by Editor's Pick Luxury LLC, the business was established in 2016.
Contact Info
Email: [email protected]
Phone Number: (646) 892-9029
Industry and Operations
Editor's Pick operates within the online beauty and personal care retail sector. The platform curates and sells luxury and salon-grade beauty merchandise at reduced rates compared to standard retail pricing. Its core catalog includes:
- Premium skincare treatments, cleansers, moisturizers, and sunscreens
- Salon-grade haircare, treatments, and styling products
- Cosmetics, makeup accessories, and beauty tools
- Fragrances, bath, and personal wellness products
User Sentiment
Consumer feedback highlights notable dissatisfaction surrounding checkout transparency, product conditions, and post-purchase customer support.
- Unexpected Checkout Charges: Customers frequently report that shipping protection or insurance fees are added automatically to their carts during checkout without prominent notice.
- Product Freshness and Authenticity Concerns: Several buyers have reported receiving products that were close to or past their expiration dates, alongside questions regarding unauthorized reseller distribution.
- Customer Service Unresponsiveness: Many consumers cite significant difficulties reaching representative support, noting unresponsive phone lines and delayed or unhelpful email responses.
- Return and Refund Difficulties: Shoppers frequently encounter hurdles when attempting to return items, with disputes often arising over strict refund conditions regarding opened packaging or returned items.
- Delivery and Inventory Delays: A number of complaints mention unexpected shipping delays, backorders, or lack of fulfillment updates after payment has been completed.
Share Your Experience
If you’ve experienced issues with Editor's Pick, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.