The refund timeline depends on the fare conditions and the payment method, but there are general rules.
If the booking was canceled under a free-cancellation policy, the money must be refunded in full.
In practice, the process usually works as follows:
the service initiates the refund within a few business days
the payment system and bank then process the transaction
the actual crediting of funds may take up to 10–30 calendar days
If more than 30 days have passed since the cancellation and the money has not been returned, this is considered a violation. A lack of information about the refund status or ignoring customer inquiries is also a violation.
What you should document:
the cancellation date
the cancellation terms of your fare
confirmation of the cancellation
the absence of the refund
In this situation, you should demand an official response and proof that the refund has been initiated.
Filing a complaint on Xolvie helps document the delayed refund, strengthens your position, and often becomes the decisive step in getting your money back, while also warning other Economy Bookings users.
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