Flex To Go is an unreliable company—never rent a car from them. When I went to pick up the vehicle, they refused to hand it over, claiming that I arrived late, and they did not refund my money either. I explained that I would return the car at the time stated in the contract and that picking it up late should be my responsibility, because there had been an issue during my travel and I arrived at the terminal late.
Despite this, the company neither gave me the car nor refunded my payment. There were other customers present at the location as well, and I witnessed them being asked for additional extra charges. I also learned that many customers never received their deposits back.
I made my reservation through Booking and EconomyBookings, and these companies are supporting this unlawful behavior by refusing to refund my money. Never trust this company when renting a car—they are extremely unreliable. Do not trust the intermediaries either; they do not protect your rights at all.
When I explained the situation to the intermediary company, they told me there was nothing they could do. They didn’t even refund the insurance fee they charged me. This is a case of organized unreliability.
I made a car rental reservation on June 10, 2025, with reservation number B518348**. There was a possibility that I might need to cancel, so I paid an additional fee to secure flexible cancellation. That possibility occurred, and I was forced to cancel the reservation on June 24, 2025. The amount in...
My flight was late, but I wasn't worried because Centauro had my flight information and I knew they would keep an eye on it and send their shuttle as promised. When I went outside, I was surprised to see that all the other car rental companies were there to pick up their customers except Centauro. I...
I had a very frustrating experience with Hertz in Pristina when I rented a car from them. First, they gave me the car with a tank filled for 480 km. When I returned it with 530 km worth of fuel—more than they gave me—they refused to accept it as full and charged me an extra €10 for fuel. That was th...
I tried to rent a car through DiscoverCars.com, but my payment was declined on the checkout page, meaning my reservation was never completed. However, despite not having an active booking, they still charged me a pre-authorization fee. There is no valid reservation, yet my money was taken without r...
I returned my rental car to Carwiz Rent A Car on January 4, 2025, yet my deposit refund still hasn’t been processed—even after 30 business days! On top of that, they overcharged my credit card by ₺1,180 for toll fees. They admitted their mistake but have yet to issue the refund. The worst part is t...