The eBay seller hasn't shipped yet. What should I do?

If the eBay seller has not yet shipped your item, there are specific actions you can take to resolve the matter.

• Select "I didn't get it" next to the disputed item in your purchase history. After that, the seller will have three days to give a tracking number verifying delivery or to issue a refund.

• On the fourth day, go back to the case and ask eBay to take over if the seller does not respond with a tracking number or refund within the allotted three days. After the estimated delivery date has gone, you have up to 30 calendar days to report that the item is missing.

• The seller has three business days from the time the problem is reported to reply with information about the status of delivery, an offer of a replacement, or a refund. In the event that a refund is given, the original payment method will be used.

It's crucial to remember that different factors, like handling time and the order placement date, can affect delivery times. Usually, sellers indicate how long it will take to process an order; this time can be as short as one working day or as long as thirty business days.

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