Brand Overview: https://www.eandmoney.com/en
e& money is a digital financial wallet and super app operated by Digital Financial Services LLC, the fintech division of the global technology and telecommunications group e& (formerly Etisalat). Originally launched as eWallet before being rebranded in 2023, the platform offers licensed cashless financial services across the United Arab Emirates.
Contact Info
Customer Support Email: [email protected]
Phone Number: 800 392 5538 (Toll-free within the UAE) or +971 800 392 5538 (Outside the UAE)
Industry and Operations
Operating within the fintech and digital payments sector, e& money is licensed and regulated by the Central Bank of the UAE. It provides unbanked and banked consumers with mobile-first financial solutions through an application that does not require a minimum balance or an existing bank account.
- International Remittance: Global money transfers sent directly to overseas bank accounts, mobile wallets, or cash pick-up centers.
- e& money Cards: Digital and physical prepaid payment cards supported for retail, online shopping, and rewards programs.
- Bill Payments and Top-ups: Direct payment processing for utilities, telecommunication bills, and government services.
- Local Transfers: Instant peer-to-peer mobile payments and domestic fund transfers.
User Sentiment
Overall user sentiment across independent feedback channels indicates significant consumer frustration, mainly driven by delays in money processing and difficulties resolving issues through customer care.
- Delayed or Missing Remittances: Customers frequently report transfers taking multiple days or weeks beyond the promised timeframe, with recipients unable to access the funds promptly.
- Lengthy Refund Processing: A common grievance involves money being deducted during failed app transactions, followed by long waits and unclear updates when seeking a refund.
- Unresponsive Customer Support: Users frequently cite long phone waiting times, generic automated replies by email, and unhelpful live chat experiences when attempting to escalate urgent matters.
- Account Locks and ID Verification Issues: Technical errors during Emirates ID verification, login failures, or unannounced account restrictions that block access to wallet balances.
- Discrepancies in Fees: Reports of being charged transfer fees despite promotions advertising free transactions or confusion over exchange rate markups.
Share Your Experience
If you’ve experienced issues with https://www.eandmoney.com/en, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.