5
Resolved

Red Light Fault on Dyson V11 Absolute+ Vacuum - No Warranty Support

Latife
October 30, 2023 10:42 AM55
Latife's Thank You Message
"Resolved, thank you"

We had a problem with the red ring thingy in the dust bin of our Dyson V11 Absolute+ cordless vacuum. Even though I did everything the website said to clean and use it properly, the problem didn't go away. When I talked to customer service, they said that because the warranty had ended, they couldn't help me and recommended buying a new dust bin. I think there's a problem with the design that's causing some issues when trying to put in or take out the dust bin. It's making it difficult to open. So, I want a free replacement because of this design problem.

October 31, 2023 6:55 PM (1 day after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Latife
Latife
December 4, 2023 5:09 PM

"Resolved, thank you"

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