Dyson V15 Returned From Service With Someone Else’s Damaged Tube

On 10/13/2025, I sent my Dyson V15 vacuum to the service center through MediaMarkt, along with all of its parts. When I handed over the product, the MediaMarkt staff photographed every piece, uploaded the photos into their system, and sent them to Dyson’s service center as well. However, when I went to pick up the vacuum after the repair was completed, I saw that the vacuum tube returned to me was not mine—it was dented, bent, and in damaged condition.

Before sending this damaged tube back to me, the service center repeatedly insisted that the tube needed to be replaced for a fee. I clearly explained that my own tube had no issues and that I wanted my original part returned. Despite this, they sent me a scratched, damaged tube with broken connector points—one that does not belong to me.

MediaMarkt told me the tube “might have been dented at the service center,” but my tube had not a single scratch, and I have photos proving this. I contacted Dyson customer service multiple times; they told me that a service report was created, but I never received any response. I have been calling again since this morning, but no one is answering the phone and I can’t reach anyone. I have not been charged for anything throughout this process, nor have I faced any other issues.

My original product was given to someone else, and I was sent a dented, damaged tube that belongs to another customer. I want my original tube located and returned to me immediately. I have photos and all necessary documentation, and I request that my issue be resolved urgently.