I have been experiencing significant issues with the product I purchased from Dyson approximately a year ago, which is still under warranty. Three months ago, when my charging adapter malfunctioned, I contacted Dyson customer service and was informed that a new adapter would be sent. However, a week later, I was told that the product was out of stock and my order was canceled. Subsequently, I reapplied, and during this process, a new software-related problem emerged with my device: when pressing the button, it doesn’t operate immediately and only starts after several attempts. I reported this issue to customer service, and it was decided to send the product for servicing. The product was taken in for service, and acknowledging the software issue, the device’s body was replaced. However, the charging adapter was still not sent. Moreover, the newly attached body differs from my previous one; the font and on-screen text style are different, resembling the body of the V12 model. This raises concerns about the originality and compatibility of my device. I urgently request the resolution of my three-month-long charging adapter issue, the provision of a compatible charging adapter, and a detailed explanation regarding the originality and compatibility of the newly attached body. I expected a more prompt and customer-focused approach from a brand like Dyson.
The battery of my Dyson vacuum cleaner malfunctioned approximately one and a half months ago, and I reported the issue to the authorized service. Initially, I was told that the battery was in stock and would be shipped within three days. However, I never received any shipment. When I followed up, I ...
I purchased a Dyson V12 cordless vacuum, and although I didn’t start using it immediately, I’ve only been using it regularly for the past 1.5 years. Lately, I’ve encountered a very frustrating and consistent issue: every time I turn on the device to start cleaning, it suddenly shuts off on its own. ...
Hello, I purchased a Dyson V12 vacuum, and it has been malfunctioning from the moment it arrived. I submitted a service request once, and they replaced a part—but the issue still persists. This is not a case of wear and tear. The device has never worked properly since day one. I can barely use it f...
I'm utterly disappointed with Dyson! I purchased a V12 vacuum cleaner in May, but the charger adapter malfunctioned after just 4-5 uses. Since June 12th, I've been waiting for them to send a replacement charger, but their customer service has been utterly useless. They claim the charger is out of st...
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