Dyson Cannot Provide Spare Parts for My Vacuum and Air Purifier for Months

November 21, 2024 7:19 AM31

Dyson is unable to provide a solution regarding the spare parts for their products. For the past 7-8 months, the ring inside the dust container of my vertical vacuum cleaner has come out. I wanted to buy a new one, but there is no stock!!! I left a "notify me when it arrives" message, but there has been no response. I spoke with customer service. There is no solution. I am a victim!!!!! I experienced the same issue with my air purifier. I couldn't use it for 8 months. I finally got the filters after 8 months and restarted it. You are causing people to suffer!!!!!!!

November 27, 2024 11:36 AM (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Comments

Similar Complaints

1

Dyson is a Problem-focused Company

Stay away from the Dyson brand. We're talking about a company that sells expensive products but doesn't deliver quality....

1

Dyson Cannot Supply Parts For 41 Days

Hello, I've been unable to use my vacuum cleaner for an extended period of time due to an unintentional error. I can't u...