Dyson is unable to provide a solution regarding the spare parts for their products. For the past 7-8 months, the ring inside the dust container of my vertical vacuum cleaner has come out. I wanted to buy a new one, but there is no stock!!! I left a "notify me when it arrives" message, but there has been no response. I spoke with customer service. There is no solution. I am a victim!!!!! I experienced the same issue with my air purifier. I couldn't use it for 8 months. I finally got the filters after 8 months and restarted it. You are causing people to suffer!!!!!!!
I own a Dyson V11 cordless vacuum, and the dust bin has become unusable after a small internal part popped out of place. I reached out to Dyson support and did a video call with their team. Their response? “You need to replace the dust bin.” That sounded straightforward—but it’s been months, and I’m...
I own a Dyson Big Ball Animal Pro 2, and the dust bin detached and became unusable. I contacted Dyson customer service, and they informed me that I would need a replacement part and suggested I monitor the stock through their website. It’s now been over a month, and I still can’t use the product. E...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
Stay away from the Dyson brand. We're talking about a company that sells expensive products but doesn't deliver quality. I've been waiting for parts for 8 months. They've even exceeded the product's warranty period and still haven't sent me the parts. Despite winning a case in consumer court, they p...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
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