1
Mustafa is completely dissatisfied with the result

Dyson is a Problem-focused Company

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Mustafa
May 16, 2024 11:35 am
36

Stay away from the Dyson brand. We're talking about a company that sells expensive products but doesn't deliver quality. I've been waiting for parts for 8 months. They've even exceeded the product's warranty period and still haven't sent me the parts. Despite winning a case in consumer court, they persist in the same manner. Even after causing me so much trouble, I asked them to at least replace the product, but they still refused. Thank you very much for standing behind your product, a company that seems to prefer creating problems over providing solutions. My V15 model product isn't old; you still produce and sell it, yet you don't send parts, rendering the product unusable. Authorities, please offer solutions, not problems.

May 21, 2024 4:42 pm (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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