1

Dyson is a Problem-focused Company

May 16, 2024 11:35 AM36

Stay away from the Dyson brand. We're talking about a company that sells expensive products but doesn't deliver quality. I've been waiting for parts for 8 months. They've even exceeded the product's warranty period and still haven't sent me the parts. Despite winning a case in consumer court, they persist in the same manner. Even after causing me so much trouble, I asked them to at least replace the product, but they still refused. Thank you very much for standing behind your product, a company that seems to prefer creating problems over providing solutions. My V15 model product isn't old; you still produce and sell it, yet you don't send parts, rendering the product unusable. Authorities, please offer solutions, not problems.

May 21, 2024 4:42 PM (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Comments

Similar Complaints

1

Dyson V15 Vacuum Head Malfunction

October 15, 2023 8:38 AM80

I bought a Dyson V15 vacuum cleaner, and it suddenly stopped working only 5 months after I bought it. I reached out to c...

1

Dyson V15 Vacuum Exchange Delay Issue

I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After w...

1

Dyson V15 Vacuum Battery Woes

I began using my Dyson V15 vacuum in March, and on July 26, it developed a battery issue. Customer service assured me th...