Hello, the air filter error in the Dyson air purification and humidification machine is being blamed on the user by the representative, which is truly frustrating. My requests were not met. The device has been sent for service 5-6 times, and it was replaced 2-3 times, yet the same error recurs every 6-7 months. The issue still hasn’t been resolved. The representative twists words and tries to place the blame on me, making it seem like the entire problem is my fault. It’s clear that the product has a faulty design. They’re even trying to blame this current issue on the fact that I used a descaling agent in a previous machine, which is absolutely ridiculous. I will be pursuing my legal rights under my workplace insurance. Let the machine be inspected, and if even the slightest chemical is found in the filter, I will accept my fault. However, it’s completely unacceptable to blame the current machine for something I did with the previous one.
At the end of December 2022, I bought a Dyson purifier humidify+cool autoreact humidification air purifier (I regret it so much). After 2 months, it started to give off a bad smell (it's not dust, you know, it's bad smell) I called the service, they changed the filter, the same smell continues, I ca...
I have been using the Dyson V10 vacuum cleaner for about a year, and since the first few months, it has continuously displayed a filter cleaning error. Despite thoroughly cleaning the product, I still encounter this error after just two or three uses. I recorded a video of the issue, but when I cont...
On 29.11.2021, I purchased the Dyson Purifier Humidify+Cool Air Purifier. For the first year, it worked without any issues. We used it occasionally, not excessively. However, in the second year, the yellow light on the top started blinking. I followed the detailed cleaning instructions from the Dyso...
I’ve been using my Dyson Humidify+Cool PH2 De-NOx air purifier for 7 months without issue, until it suddenly stopped working on June 10, 2025. I immediately contacted Dyson customer service, and after a video call diagnosis, they said the adapter was faulty and promised to send a new one under warra...
I own a Dyson Humidify+Cool Formaldehyde air purifier, and it produces a whistling noise at low speeds. I sent the device to service three times. The first time, the fan motor was replaced under warranty, but the issue persisted. Despite clearly explaining the problem and providing sound recordings...
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