Dyson Airwrap Lost After Personalization - Store Gave Device To Wrong Person

I would like to report a serious service error and grievance at the Dyson store. I delivered my Dyson Airwrap, which I purchased from the official Dyson website and received on November 17, to the store on 20.11.2025 solely for personalization. The initials “R**” were supposed to be engraved on my device. However, the store staff handed my product to someone named “R** Y**” without performing any verification, and when I went to pick up my own device, I was told that it had been lost or given to another customer. Despite the fact that our surnames are different, the device was delivered without any control. This is not just a mix-up; it is an unacceptable service failure that directly damages my trust in the brand. It is also highly unprofessional that no procedure was followed, no record was kept, and no responsibility was taken during this process. After the incident, only my phone number was noted, and I was told to wait, leaving the store without my device and without any action taken. Under these circumstances, I cannot assess the risks of my device possibly being used, damaged, dropped, or opened by the other party, and therefore I will not accept receiving the product back in such a manner. I have been significantly affected due to this confusion and the store staff’s inadequate handling of the situation. I request an immediate resolution, a clear explanation of what happened to my product, and appropriate compensation for this negative experience. I ask that the necessary investigation be carried out and that I be contacted as soon as possible.