Dyson 5th Generation Vacuum's Wheel Broke Within a Month
I bought the latest model of Dyson's vacuum cleaner. Unfortunately, after only a month, the wheel on the main head broke. After reaching out to Dyson customer service, they promptly confirmed that they would be sending a replacement part. Even after waiting for a whole month, the part never showed up. After my second interaction, they strongly recommended that I send the product in for servicing. Nevertheless, I declined this offer. I am not happy with the service I received for a product I bought at a significant price.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Sure, here is the translation: "Today it has been 1 month since my complaint, and there is no one calling or asking. I am calling the service, and they still say that the part is being awaited. Do not buy it."
