I started a 7-day free trial on the Duolingo app. Even though I canceled the subscription through the app on February 16, 2026—before the trial period ended—an amount of $56 was charged to my İş Bankası card on February 17, 2026.
What makes the situation even more concerning is that this charge was made to a different credit card that is not linked to the Gmail account registered in the app. After noticing the transaction, I contacted my bank and canceled the card. I also followed the instructions in Duolingo’s FAQ section and submitted a refund request.
Being charged for a subscription that I believed was covered under the free trial and that I canceled on time—especially from a card not directly linked to the app—has caused me financial harm and distress. I request that Duolingo issue a full refund of the $56 charged to my İş Bankası card and completely cancel this transaction.
On October 3rd, a payment of ₺2,399 was charged to my İş Bank credit card for a Duolingo Max subscription, made through my email address d***********@...
On October 13, 2025, I started a one-week free trial of Duolingo Plus through the Google Play Store. It was stated that I would receive a notification during the last three days of the trial period. However, I did not receive any notification, and after the trial expired, ₺969 was charged from my ac...
Hello everyone. I started Duolingo's 2-week free trial subscription on May 30, 2023, but I could not cancel my subscription within this 2-week period, and my account was deducted from my account at 12.06.2023 22:05, which was the annual fee of 329.99 TL, and on June 13, 2023 02:40, there was an extr...
I decided to sign up for Duolingo and use the trial period. During the registration process, it was made clear that there would be a fee after a certain amount of free use. But before the trial period was over, they took 329.99 Turkish liras from my registered card without telling me or getting my p...
While my Duolingo Super trial was still active, I was told that I would be notified when the trial period was ending and before any payment was charged, but I did not receive any warning or reminder at all. Despite this, on 29 November, a payment of ₺969.99 was automatically withdrawn from my card. ...
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