I Face Duo Mobile 2FA Code Failure And Cannot Access My Instagram Account

I downloaded the Duo Mobile app from the Play Store and used it for two-factor authentication on my Instagram account. However, for a long time, I have been unable to receive any verification codes from Duo Mobile, and as a result, I have completely lost access to my Instagram account.

I have been unable to log into my account for approximately 8–9 months because of this Duo Mobile issue. A security application failing to perform its basic function of generating verification codes for such a long period is extremely frustrating and undermines my confidence in the service. I have tried multiple times to access my Instagram account through Meta and other available recovery methods, but because two-factor authentication is enabled, the process always requires Duo Mobile. Since Duo Mobile does not generate the necessary code, I remain locked out of my account.

I trusted a security app to protect my account, but instead, the failure of Duo Mobile has completely cut me off from it. I am extremely dissatisfied that such a critical issue has left me without access for months and that I have received no clear warning, guidance, or effective solution.

Because of this Duo Mobile-related problem, I am unable to access my Instagram account. I request an urgent technical investigation, a resolution to the verification code issue, and a clear explanation regarding why this problem has continued for so long and what can be done to restore my account access.