DuitNow sent money to the wrong account, how can I recover it?

If DuitNow sent money to the wrong account,

Act immediately;

• Check:
– Transaction history
– Recipient details
– Transfer reference number
– Bank account activity

• Confirm:
– The DuitNow ID or account number entered
– The transfer amount
– The date and time of the transaction

Gather evidence;

• Save screenshots showing:
– Transfer confirmation
– Recipient details
– Transaction reference number
– Account statement

• Keep:
– Payment receipts
– Bank statements
– Support conversations
– Any messages with the intended recipient

Contact your bank immediately;

• Request:
– A trace of the transaction
– An investigation into the incorrect transfer
– Assistance in attempting to recover the funds
– Information on the recovery process

• Ask for:
– A case reference number
– Written confirmation of your report
– Updates on the investigation

If the problem remains unresolved after contacting the bank, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.