DuitNow failed my transfer, how can I get my money back?

If DuitNow failed your transfer,

Check the transaction status first;

• Review:
– Transaction history
– Bank account activity
– Transfer confirmation
– Email or SMS notifications

• Look for:
– Failed or pending status
– Reversed transactions
– Error messages
– Duplicate transfer attempts

Gather evidence;

• Save screenshots showing:
– Transfer details
– Failed transaction status
– Reference number
– Account balance
– Any notifications from your bank

• Keep:
– Payment receipts
– Bank statements
– Transaction reference numbers
– Support conversations

Verify your transfer details;

• Confirm:
– The recipient's account or DuitNow ID was entered correctly
– Your account was debited only once
– There were no banking service interruptions

Contact your bank immediately;

• Request:
– The reason the transfer failed
– Confirmation of whether the funds were debited or reversed
– The expected timeline for the refund or reversal
– A trace of the transaction if necessary

If the issue remains unresolved, consider filing a complaint on Xolvie for added leverage.