I can't access the courses I purchased after updating the Domestika app — how can I regain access?

When a user can't access their purchased courses on Domestika after updating the app, it’s usually due to sync issues, session problems, or temporary system errors.

To regain access, it’s recommended to follow these steps:

Log out and log back in: Sometimes, after an update, the active session becomes unsynced with the user account data.

Make sure you’re using the correct email: Some users have more than one account and unknowingly log into the wrong one.

Update the app to the latest version available: Domestika often releases quick patches after major updates to fix bugs.

Reinstall the app: Fully deleting and reinstalling it can resolve cache problems or incomplete installations.

Check the web version: If the courses appear at www.domestika.org but not in the app, the issue is specific to the mobile app.

If your issue still isn’t resolved, you can submit a complaint on Xolvie. This may help ensure your consumer rights are respected and lead to a proper resolution.