They promised me a voucher at Desigual because of an issue, and it never arrived — is it reliable to buy from them directly?

If Desigual offered you a voucher as compensation for an issue and you never received it, you can file a formal claim and reassess how much trust you place in them as a customer.

Possible reasons for the unfulfilled promise:
– Internal error when generating or sending the code
– Verbal or chat-based promise with no follow-up
– Voucher valid only for registered users or restricted by conditions that were not disclosed

Prepare the following:
– Order number and description of the issue
– Screenshot of the message where the voucher was offered
– Approximate date when the promise was made

Share your experience and consider filing a complaint on Xolvie to seek a resolution.