Desigual charged my card without sending the order — how can I deal with this situation?

If Desigual has processed the payment for your card but has not shipped the order, you can request either the shipment or an immediate refund.

Possible causes of the issue:
– Error when confirming the order after payment
– Failure in the payment platform or outdated stock information
– Order held without notice due to a logistics issue

Prepare the following:
– Order number (if available) or screenshots of the cart
– Proof of payment (bank statement or confirmation email of the charge)
– Date and time of the transaction

How to address it effectively:
– Write to [email protected] explaining the charge without shipment and attach your proof of payment
– Log in to your account on desigual.com > “My Orders” and check whether the order appears

If your issue remains unresolved, you can file a claim with Xolvie. This can help ensure your consumer rights are respected and that the problem is resolved properly.