My Deliveroo rider never arrived but we were charged, how can I get my money back?

If your Deliveroo rider never arrived but you were still charged, open the Deliveroo app or website, go to Order History, select the affected order and use Order Help to report “not delivered” or a missing delivery.

This notifies Deliveroo of the issue so they can investigate and refund you if the delivery was their fault.

Deliveroo’s system normally refunds orders not delivered due to rider delays or inability to find a rider, with either Deliveroo or the restaurant covering the cost depending on the reason.

If the app doesn’t resolve it, contact Deliveroo support through the Help/Contact Us section in the app or website and provide your order number and details.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.