Decathlon Order Delay, 12 Days Waiting, Nothing Out Yet

Metin · 2023-08-17T10:03:45+03:00

placed an order with Decathlon Turkey, waiting for the shipment for the last 12 days. The reference number for my order is TR1558526722. During my conversations with customer service on WhatsApp, they initially assured me that the order would be sent out on the same day it was prepared. But, in the last three times I talked to them, they told me that there's a problem they're trying to fix. found it interesting that a product I bought from Spain arrived at my house in just 13 days. this one, I'm still waiting...an item I purchased in Turkey, no shipment even after 12 days. a domestic order is taking much longer than an international shipment...I hope Decathlon considers this feedback seriously and resolves the delay issue quickly.

Metin

I would like my order with the number TR1558526722 to be shipped.

Decathlon

Hello Mr. Metin, First of all, we would like to express our apologies for the negative experience you had with our online store. Your complaint regarding the issue has been forwarded to the warehouse operations unit. We will share the information we receive with you as soon as possible. Thank you for your understanding during this process, We wish you healthy and sporty days!

Metin

After sharing on Şikayetvar, they refunded the orders😀😅

Decathlon

Hello Mr. Metin, We are sorry to hear about the negative experience you had with our online store. There is an IT process that manages the collection, packaging, and dispatch of products during the preparation of orders. Since this process is system-based, it can vary. Due to the systemic issues we mentioned, the flow of your order did not occur. Your order has been canceled, and your refund has been directed to the card you used for payment. Thank you for your understanding during this process, Stay healthy and active!

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Decathlon Order Delay, 12 Days Waiting, Nothing Out Yet

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Q&A: Explore Popular Queries

Decathlon’s website is showing my order as delivered, but I haven’t received it. How can I easily escalate this issue?

Decathlon customer service is unresponsive, what’s the best way for reaching them?