On May 11, I purchased an Expl 20-inch white children’s mountain bike for ages 6–9 (Rockrider) from Decathlon via the Decathlon website as an online order to my address in Eskisehir, Turkey, with order number TR4194663347. When the product was delivered, I saw that the front wheel of the bicycle was completely missing. I contacted Decathlon about this issue, and later the front wheel was sent to me. However, this time the tire for the front wheel was missing. Receiving the same product with missing parts twice has caused both a serious loss of time and inconvenience for me. When I called customer service, I was informed that the matter would be reviewed, but since customer service does not operate on weekends, it has become even more difficult for me to follow up the process and get a result. At the moment, I still do not have the missing tire for the front wheel, and I cannot use the bicycle at all. I kindly request that the missing tire for the front wheel of the bicycle be sent to me as soon as possible, without any additional charge, and that my grievance caused by this process be resolved.
On February 7, 2025, I purchased a Rockrider ST530 S model bicycle from Decathlon’s online store for ₺39,990 using my credit card. At the end of August, the bike’s shock component burst and began leaking oil. Although it is under warranty, the Ankara One Tower store failed to resolve the issue. They...
From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...
I purchased a Fold 120 folding bicycle with 20-inch wheels, V-brakes, and a 6-speed system from Decathlon’s İzmir Gaziemir store approximately two years ago. From the very first day I bought the bicycle, the tires repeatedly burst because the screws between the rim and the inner tube were piercing t...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I live in Turkey and bought a coat online from Decathlon on the 21st. I thought the delivery would go smoothly. But, even though days have passed, my ...
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