I Lost My Balance on CratosRoyalBet Due to Unauthorized Access While Chatting with Support

I’ve been a regular player on CratosRoyalBet, but now I’ve lost all trust in their platform. While I was actively speaking with live support, my account was accessed and my balance was used without my permission. I didn’t share my login info with anyone, and the timing makes it clear this was not a user mistake — it happened during my support session.

When I brought it up, I expected an investigation or at least some assistance. Instead, they blamed me and claimed users are fully responsible for their own accounts, even in cases of potential breaches. They offered no explanation and absolutely no help regarding what seems like a clear security vulnerability.

CratosRoyalBet, I demand accountability. You can’t claim to be a secure gaming platform and then dodge responsibility when users are affected by unauthorized activity. I expect a full investigation and reimbursement of my lost balance. Protect your players — don’t punish them for your platform’s failure.