On March 15, 2025, I placed a live bet on a penalty goal during the Malarko match after the first penalty was reviewed by VAR and a second penalty was awarded. My bet was successful, but Cratos Royal Bet wrongfully marked it as a loss.
When I contacted customer support, instead of providing a proper explanation, they mocked me and dismissed my complaint. It’s clear that they are taking players’ rightful winnings under the excuse of "past event adjustments." The platform’s features like spins and promotions are just a distraction while they unfairly manipulate bets.
I demand that Cratos Royal Bet immediately correct this issue and return my rightful winnings. Players deserve fair treatment, not excuses!
I made a deposit on Cratos Royal Bet, but the funds never appeared in my account. When I contacted live support, they claimed my deposit was blocked due to an “ID number mismatch” and said the transaction was sent to an outdated IBAN. Even after providing proof of payment with a receipt, they refuse...
Cratos Royal Bet arbitrarily decides whether or not to pay your winnings, with no respect for their own rules. Forget about receiving your winnings—they won’t even return your initial deposit if they don’t feel like it. They hide behind the excuse of "investigation" for days, seemingly hoping that p...
I deposited ₺10,000 on Cratos Royal Bet and turned it into ₺30,000 through fair play. When I requested a withdrawal, hours later, they canceled it and reset my balance to ₺10,000, claiming "rule violation" without providing any valid explanation. It was clear they had no intention of honoring the wi...
I lost ₺150,000 on Cratos Royal Bet, and the same happened last week. Despite these significant losses, the weekly loss bonus they promise was never added to my account. The games also feel manipulated—when I tried to withdraw money from the Aviator game, the system consistently showed errors and wo...
Normally, Cratos Royal Bet adds a Wheel Spin right based on the first deposit of the day. When the Wheel spin was not added for my deposit on 12.03.2025, I contacted live support and was told that there was an update in progress, and once it was completed, I could request the spin right for that day...