Cotton On sold me a hoodie that started to pill after just one wash, what should I do?

Here is a step-by-step guide on how to fix pilling problems with your Cotton On hoodie:

1. Look at the care label:
It's usually in the hoodie's side seam or neck. Look over the washing and drying guidelines very carefully. Pay attention to the temperature, type of detergent, and drying methods. Make sure you know about any fabric limits.

2. Get in touch with Cotton On's customer service:
Following the care directions for the hoodie and it still pilling, contact Cotton On's customer service through their phone number, email address, or live chat. Make your point clear by saying that the hoodie started to pill after just one wash. Give them your order number and any other information that will help them quickly find your buy.

3. Find out what the return or exchange policy is:
Ask about Cotton On's policy for broken items during your chat. If you buy something that doesn't work right, ask if you can return or switch it, and make sure you know what they want you to do next, whether it's a refund or a replacement.

4. Follow the steps for returning the item:
If Cotton On agrees to the return or swap, you will need to give them any information they need, like a return authorization number or a return form that is filled out. Make sure the hoodie is still in its original state and that the tags are still on it before you package it safely.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.