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The Continental Tires Of My 2023 Ford Focus Are Crumbling!

The Continental Tires Of My 2023 Ford Focus Are Crumbling!
August 6, 2024 6:19 PM49

My 2023 Ford Focus was equipped with Continental ecocontact 6 series 215 50 17 tires from the factory. As seen in the image, the tire began to disintegrate at 20,000 kilometers. Customer service referred me to an authorized dealer in Tokat. According to the authorized dealer, when used at 34 bar, the tire air ruptured, and there should have been at least 36 air. They made 36 air and sent me to try it this way. He informs me that it is not a factory defect. The car bounces on 36 air. On the long run, it will reach 42.43 bars and bounce nicely. Comfort is already at zero. I tried to explain to the dealer that this was a common mistake, but he refused to understand. He also informed me that the same vehicle returned last week with the same complaint. As parts of the tire break off, the balance adjustment fails. The car shakes more than 120 times. It is impossible to maintain the balance because these parts are constantly breaking. He also claims there are no rear tires. I tell him that the front and rear tires will change in the summer and winter, and that this time they will begin to break, and he says, "We are here; you can come." I use this car to transport a family. Our lives are entrusted to the vehicle's tires. There are numerous problems with this issue in the Focus 2023 Facebook group. The Uşak Continental dealer has taken steps to address customer victimization by replacing them with upper series tires. It is impossible to resolve this situation with the dealer here. The headquarters must recognize the troubling situation and take appropriate action. Customer service said the headquarters would call you, but there has been no response. 

August 7, 2024 12:11 PM (17 hours after complaint)

Dear Fuat U., First of all, we would like to express our regret regarding the unwanted situation you have conveyed. You can find the nearest authorized dealer to you by using the "Where to Buy?" search section and visit with your license and email address information to create a product inspection record. Our products are under a 2-year warranty against manufacturing, workmanship, and material defects, but situations caused by external factors or improper use cannot be evaluated within the scope of the warranty. For your information, we wish you a good day and safe driving. Sincerely, Continental Customer Service

Fuat
August 9, 2024 10:35 AM

I went to the authorized dealer in Tokat, but they told me to inflate the tires to 36 psi and use them. When I asked them to make a report, they refused. I will get a report from another dealer. This dealer here either lacks information on this matter or refuses to acknowledge the problem, putting people's lives and property at risk. The pressure of 36 psi rises to 42-43 psi in the summer, and the car starts to bounce. There is no road grip with the tire. The balance also gets disrupted. Customer service said the headquarters would call, but that turned out to be a lie. Those who use this tire know there is a problem. It's impossible for you not to know either. The solution is simple: take back your faulty tire and give an error-free higher model. Why waste the customer's time?

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