Continental Made Me Pay for Faulty Ecocontact 6 Tires
My 2023 model Focus came with Continental Ecocontact 6 tires. I noticed a tearing issue and reported it to the Continental dealer in Keskin. They told me that two of the tires would be replaced under the goodwill warranty, but I would still have to purchase both tires myself. I was shocked to hear that, especially since the issue was clearly a manufacturing defect. They quoted ₺5,750 per tire, even though the same tires are sold at other dealers for ₺3,500. I asked if they could match the lower price or offer a discount, but they refused. When I contacted customer service to report the situation, they showed no interest. They said they would get back to me, but I never received any follow-up.
Dear Tekin A., First of all, we would like to express our regret regarding the unwanted situation you have conveyed. It is not possible for us to intervene in the sales prices of our authorized dealers. For your information, we wish you a good day and safe driving. Best regards, Continental Customer Service













