I bought new Continental tires and they already have cracks, how can I demand a replacement?

When new Continental tires show cracks, the most effective way is to immediately file a warranty claim, since this is a defect not related to normal wear. Here are practical steps to demand a replacement:

• Photos and video of the damage: document the cracks on the sidewalls and tread, showing the DOT number (manufacturing code) to identify the batch and date.

• Proof of purchase: keep the receipt with the date, model, and tire size. This is essential to activate the warranty.

• Mileage and conditions: note the kilometers driven since installation and confirm that use has been normal (no overloading or heavy impacts).

• Official point of sale: go to the shop or dealer where you purchased the tires and demand that they open a warranty claim. Request a written record of your case.

• Technical inspection: ask for a Continental specialist to evaluate the tire. If a manufacturing defect is confirmed, you are entitled to a free replacement.

👉 Register your experience on Xolvie, where your claim will be documented and supported until you obtain replacement of the defective tires.