Connected2 Support Only Sends Automated Replies

I have been using Connected2 since 2022 and recently faced what I believe is an unjust suspension of my account. My account with the username “S2S2i” was banned on 17 June, even though I had not broken any rules. I had subscribed to Plus on 16 June for one week, and my account was suspended the very next day, which feels extremely unfair and unjustified. I was not given any clear explanation as to why my account was banned. I suspect that it may be due to false reports, but I have always followed the rules and used the application properly. I also used the 2022 version of the app and never experienced anything like this, so I do not understand why my account is now suddenly blocked. For the past two weeks, I have been trying to resolve this issue. I have contacted Connected2 support by e‑mail every day and each time I only receive the same automated reply saying that my case will be reviewed. There has been no real response or solution. I also tried to submit a review request from within the app, but there seems to be a technical problem: when I write my complaint and press the send button, it keeps loading and then disappears without sending anything. I even sent a screenshot in my last e‑mail (around 9:00 AM) showing that my account is blocked and that the review request does not go through. I feel this situation is very unfair because I have been a long‑time user and have paid for a Plus subscription, yet my account was banned after just one day of using the service, without any clear reason and without proper support. I request that my account “S2S2i” be urgently reactivated and that the technical issue preventing review requests from being sent be fixed. I also expect a clear explanation of why my account was suspended, and I want to ensure that my account is protected from unfair or false reports in the future.