Connected2 Premium Won't Let Me Send Messages Despite My Paid Subscription

I am writing regarding a serious issue with my paid Connected2.me account.

I have been using my Connected2.me account with the username "odinsraven1412" as a paid subscriber for approximately one year, and I have been paying ₺87 every month for the service.

Today, since approximately 5:00 p.m., I have been unable to send any messages. Whenever I try to send a message, the sending indicator continues loading indefinitely, and the message is never delivered.

Despite reporting this issue to Connected2 support, I have not received any response or assistance, and no action has been taken to resolve the problem.

I am continuing to pay for a subscription while being unable to use one of the application's core features. Paying for a service that I cannot access has caused me significant inconvenience and disappointment.

I respectfully request that my account be investigated and that the message-sending problem be resolved as soon as possible so that I can use the service normally again.

If this technical issue cannot be resolved promptly, I request a refund of the subscription fees I have paid, as I have not received the uninterrupted service for which I have been paying.

I also request a written explanation of the cause of this issue and confirmation once it has been fully resolved.

Thank you for your prompt attention to this matter. I look forward to your response.