Brand Overview: ColonBroom
ColonBroom is an e-commerce wellness brand specializing in dietary fiber supplements designed to support digestive wellness and weight management. The brand is owned and operated by Gut Health, UAB, a company affiliated with the digital health venture hub Kilo Health, and entered the market around 2020.
Contact Info
Email: [email protected]
Phone Number: +1 (203) 872-9584
Customer support inquiries can also be submitted through the official help center ticket form on the company website.
Industry and Operations
ColonBroom operates within the direct-to-consumer health, wellness, and dietary supplement industry. The brand primarily relies on an online subscription-based sales funnel that combines physical nutritional products with digital tracking tools.
- Fiber Powders: Psyllium husk-based powder formulas offered in various flavors, marketed to promote bowel regularity, reduce bloating, and curb appetite.
- Targeted Dietary Supplements: Specialized capsules, including GLP-1 booster supplements created for metabolic and craving support.
- ColonBroom Mobile App: A digital companion application that allows users to log water consumption, monitor bowel habits, and track dietary routines.
- Subscription Model: Auto-renewing plans delivered in one-, three-, or six-month cycles, alongside standalone one-time purchase options.
User Sentiment
While ColonBroom has achieved widespread marketing visibility, user feedback across independent platforms reveals significant dissatisfaction, particularly surrounding subscription management, billing transparency, and post-purchase customer support.
- Unintended Subscriptions: Many consumers report being charged recurring fees without realizing they had enrolled in an auto-renewing subscription during the checkout process.
- Difficult Cancellation Procedures: Customers frequently mention trouble canceling active memberships, with recurring charges sometimes continuing after cancellation requests were submitted.
- Strict Refund Policies: Numerous complaints highlight denied refund requests, especially for open containers or after automated renewal shipments have begun processing.
- Adverse Digestive Reactions: Several users note experiencing unpleasant side effects, including severe bloating, abdominal cramps, gas, or diarrhea, rather than digestive improvement.
- Packaging and Shipping Defects: Reports cite delayed shipping times, damaged containers, or unsealed bags resulting in spilled powder upon delivery.
- Price-to-Value Concerns: Many buyers feel the product is significantly overpriced compared to standard psyllium husk supplements with identical active ingredients available over the counter.
Share Your Experience
If you have experienced issues with ColonBroom, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers make informed decisions.