Unauthorized Clinique Pop Blush Lip Gloss Order Cancellation
I ordered the Clinique Pop Blush Lip Gloss from N11 on November 8, 2023, at around 9:30 AM. I got confirmation that the product has been purchased. But then, on November 9th, 2023, at 2:01 PM, I got a message saying that my order got canceled. Who made this decision? Because no one bothered to ask me. They tried to cover up their mistake by saying they entered the wrong price for the product. Did they realize this mistake the day after the product was sold out? What's up with this situation? Clinique shouldn't be making mistakes like this, especially as a global brand. I want my order to be resolved right away. Neglecting it is disrespectful to me as a customer and it feels offensive.
Dear Customer, Thank you for reaching out to us. First of all, we would like to express our regret for the negative experience you have encountered. To ensure that you are not adversely affected by the technical issue you have experienced and to support you in your process, we kindly request that you send an email summarizing the situation along with your order number. Thank you very much for your understanding and cooperation. Best regards.
