Bus Simulator Ultimate Auction Bid Deducted Money but No Vehicle

I am a Bus Simulator Ultimate mobile player and I would like to report a problem I experienced today with the auction/used car market feature. Today between approximately 10:00 and 11:30 in the morning, I placed a bid for a vehicle in the used car market. My in‑game balance was reduced by about 60,000 in‑game money, but I did not receive the vehicle. The vehicle I bid on has now disappeared from the list, and the amount deducted from my balance has not been refunded, so I am left without both the vehicle and the in‑game money. My in‑game name is “FBL Compnay AIRLUX”. I sent an email to your support team about this issue but have not yet received any response. I am seriously disappointed, because this amount represents a significant effort and time spent in the game. I request that my situation be investigated, that either the vehicle I bid on be delivered to my account or the deducted 60,000 in‑game money be fully refunded to my balance as soon as possible.