I bought a Clinique Pop Plus Creamy Lip Gloss in the shade Black Honey Pop from your company on November 8, 2023, at around 9:57 PM. I made the purchase through N11. I saw that this product was available until 11:58 PM.
But then, I got a notification saying that you guys canceled my order, even though I didn't ask for a refund or exchange during that time. I'm really upset that my product got canceled without me asking for it. It's put me at a disadvantage.
I thought your company would have done what it takes to prevent these situations and make sure customers are happy. It's really important to make sure that any changes in inventory are updated promptly and accurately. This helps avoid any negative impacts on customers, like myself.
I want you to fix this situation and get rid of the disadvantage I have. I want the product to be shipped quickly or I want a voucher to buy the product again at the same price. The 40 ₺ voucher they gave me won't make up for the disadvantage I have.
Please give me feedback on this as soon as possible and let me know how we can resolve this situation.
Sincerely,
E*** N****
11/09/23
I bought the Clinique Pop Plus Creamy Lip Gloss in Honey Pop from the official Clinique seller on the N11 website on the evening of November 8, 2023. I bought it for 233 ₺ using a 40 ₺ voucher that I had in my account. Last night, they told me that my order was confirmed and would be shipped soon. B...
I bought the Clinique Pop Plus Creamy Lip Gloss in Black Honey Pop for 233 ₺ on August 11, 2023, using the N11 app from the Clinique seller. Even though the product was available for hours, I received an email on 09/11/2023 saying that my order was canceled. They didn't give any reasons for the canc...
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I took advantage of the discounts in November and ordered the Clinique Black Honey Gloss. It was canceled without any explanation! Please don't tell anyone it was canceled due to inventory or anything like that. If a particular product is out of stock, it should be excluded from sale, but this produ...
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