Clinique Black Honey Gloss Order Canceled Due to Insufficient Stock
I took advantage of the discounts in November and ordered the Clinique Black Honey Gloss. It was canceled without any explanation! Please don't tell anyone it was canceled due to inventory or anything like that. If a particular product is out of stock, it should be excluded from sale, but this product was offered as part of a promotion. It shouldn't be so difficult to avoid disadvantaging the customer and ensure satisfaction. I bought it through the N11 app, but the seller was the Clinique shop. One could say it's not on our side but due to the N11 cancellation. However, we don't choose which e-commerce companies to buy from. At the end of the day, I'm still buying from the Clinique shop, regardless of where I shop. Both the shipping and the cancellation of the product are done by Clinique!
Dear Customer, Thank you for reaching out to us. Firstly, we would like to express our regret for the negative experience you have encountered. The situation you have experienced is due to N11, and if you contact N11 Customer Service, they will assist you in resolving your issue. Thank you for your understanding.
Dear Customer, Thank you for reaching out to us. Firstly, we would like to express our regret for the negative experience you have encountered. The issue you have experienced was caused by a technical glitch on N11. If the problem has not been resolved yet, we kindly request you to send an email summarizing the situation along with your order number. Thank you very much for your understanding and cooperation. Best regards.
Dear Customer, Thank you for reaching out to us. Firstly, we would like to express our regret for the negative experience you have encountered. To ensure that you are not adversely affected by the technical issue you have experienced and to support you in your process, we kindly request that you send an email summarizing the situation along with your order number. Thank you very much for your understanding and cooperation. Best regards
