ClarityCheck Unauthorized Subscription Charge After Number Lookup Payment

I previously used this app to perform a phone number lookup. Before completing the transaction, the app clearly stated that I would only be charged 25 TL and that there would be no additional fees or ongoing subscription. I relied on this information and proceeded with the transaction.

However, on September 18, 2026, I noticed that 1,533 TL had been charged from my Vodafone Pay account without my knowledge or authorization. I was never asked to approve this transaction, and it completely contradicts the information I had previously been shown stating that there would be no additional charges or subscription. I canceled the subscription myself during this process, and the subscription fee had already been stated as only 25 TL.

The app does not provide a customer service phone number, so I have been unable to contact anyone by phone. I have also emailed the company repeatedly, but I have not received any response. I am filing this complaint because money was taken from my account without my knowledge or authorization and I have been unable to reach anyone responsible.

I request an immediate full refund of the $31 charged from my account and ask that the necessary investigation and action be taken to prevent similar unauthorized charges and customer complaints from occurring again.