Brand Overview: CheapLubes
CheapLubes (operating online as CheapLubes.com) is an e-commerce retailer specializing in discounted personal lubricants, intimate health products, and adult novelties. Established in 1999, the platform is owned and operated by Kech Group LLC, based in Portage, Indiana.
Contact Info
Email: [email protected]
Phone: 1-866-289-5823 (Direct line: 1-219-764-4300)
Industry and Operations
CheapLubes operates within the e-commerce personal care and sexual wellness industry. The company functions primarily as a high-volume, discount online merchant that distributes recognized intimate products directly to consumers with discrete packaging and billing practices. Its inventory includes:
- Personal Lubricants: Water-based, silicone, hybrid, oil-based, organic, and flavored formulas from dozens of major industry brands.
- Sexual Wellness & Protection: Condoms, intimate wipes, toy cleaners, and hygiene essentials.
- Adult Novelties & Accessories: Massagers, vibrators, and related accessories.
- Samples and Bulk Sizes: Sampler bundles, travel sizes, and bulk refill bottles.
User Sentiment
While user sentiment often highlights low pricing and rapid shipping, customer dissatisfaction typically centers around order errors, shipping costs, and strict health-related return terms.
- Order Inaccuracies: Some consumers report receiving the wrong formula or variant (such as receiving a water-based lubricant instead of a silicone or hybrid version).
- Shipping Charges and Discount Stacking: Shoppers express frustration regarding the inability to combine promotional coupon codes with special sales, as well as high shipping charges on smaller orders.
- Privacy Concerns Regarding Billing and Sender Info: Although packages arrive in plain outer wrappers, the return name and billing tag "Kech Group LLC" can be identified via internet search, which has caused discreetness concerns for certain buyers.
- Restocking Fees and Non-Returnable Goods: Because health regulations prevent returns of opened personal intimate products, customers facing incorrect or unneeded orders report dissatisfaction with refund options and restocking fees on returned shipments.
- Promotional Item Quality: Several shoppers noted issues with free gift items, such as sample novelties arriving with dead batteries or damaged packaging.
Share Your Experience
If you’ve experienced issues with CheapLubes, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.