CFMOTO 250 NK Rain-Related Malfunction - ECU Update Needed

263

My 2023 model CFMOTO 250 NK motorcycle, with 6000 km on it, turns on the engine malfunction light every time it rains. I take it to the service center in Sivas city center, but no one pays attention. They mention things like the injector, but it's not related. My problem is not being solved in any way. They don't even open a service record. I really regret buying it. Apparently, the problem is fixed when they update the ECU software, but as far as I know, there's no service center in Sivas that has the device to do this. I use it to commute to work, and if I send it to the factory, it's unclear when it will return. I'm expecting support from CFMOTO regarding this issue.

July 12, 2024 8:23 AM (12 hours after complaint)

Dear Customer, First of all, we would like to thank you for your interest in our company. Our Call Center will contact you regarding your application. Your record has been created with the number Hb4SKcf2Y in the system. We kindly ask you to convey any information, suggestions, opinions, and solution requests regarding our products and services to us primarily through the channel. Additionally, for all your applications, our Call Center at Uğur Motorlu Araçlar A.Ş. is at your service from anywhere in Turkey during working hours (Weekdays 08:00 - 17:30). We present this information for your attention and wish you healthy and happy days.

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