CFMOTO 250 NK Motor Fan Issue: Urgent Support Needed, No Response
On November 13, 2023, my 250 NK motorcycle, which had a mileage of 100 kilometers, flashed a continual fan operation problem. As soon as I turn the key in the ignition, the fan begins to rotate. I contacted customer care, and they say the problem is caused by rain and that it will be fixed after it stops raining; however, there has been no answer from the manufacturer. We were unable to get through to the customer service hotline, and the woman who answered the phone at the factory abruptly hung up on us. I emailed you but received no response. I am in desperate need of your assistance, and if this issue is not resolved soon, I will look into taking legal action.
Dear Customer, First of all, we would like to thank you for your interest in our company. Our Call Center will contact you regarding your application. Your record has been created with the number DT1OE6lg7 in the system. We kindly ask you to convey any information, suggestions, opinions, and solution requests regarding our products and services primarily. Additionally, for all your applications, our Call Center at Uğur Motorlu Araçlar A.Ş. is at your service from anywhere in Turkey during business hours (Weekdays 08:00 - 17:30). We present the situation for your information and wish you healthy and happy days.
It seems you are not aware of your call center. We keep calling your call center, and it constantly tells us the working hours and then says we can leave a message. We leave messages, but nothing happens. Instead of constantly sending pre-written messages to people, produce a solution related to the problem.
Aynı sorunu bende yaşıyorum bir çözüm yolu bulabildin mi kardeşim.