While working on my edit in CapCut, the application is erroneously indicating that I've used a Pro feature, even though I haven't. This prevents me from saving my edited video. I have meticulously checked every single section of my edit and can confirm that I didn't even access the effects section during the entire editing process.
I'm incredibly frustrated and confused about how this could be happening. I've invested a significant amount of effort and time into this edit, and now it's trapped due to a technical glitch. This issue is causing me considerable emotional distress, as my work is being held hostage by this inexplicable bug. I urgently request that CapCut investigate this problem, remove the false "Pro feature" flag from my project, and allow me to save my video.
Despite not using the Pro features on CapCut, the app refuses to save my video. I used the Pro feature once, then deleted it. There's no Pro feature anywhere in my project, yet I can't save the project. I've spent so much time editing this video, but I can't download it. I can't download it, I can't...
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased a monthly subscription for CapCut Pro, but every time I try to export my edited videos, I get a notification telling me to subscribe to CapCut Pro. When I attempt to purchase the subscription again, it says that I'm already a subscriber, yet I still can't use any of the Pro features. Thi...
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
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