Brand Overview: Buick
Buick is an American automotive brand recognized as one of the oldest active car manufacturers in the world. Founded in 1899 by David Dunbar Buick and incorporated as Buick Motor Company in 1903, the brand operates as an upscale division of General Motors (GM), positioned between GM's mainstream Chevrolet brand and luxury Cadillac division.
Contact Info
Phone Number: 1-800-521-7300 (Buick Customer Assistance Center)
Email: Buick does not maintain a publicly listed direct customer support email address. Customers are directed to submit digital inquiries and assistance requests through the official support and contact forms on the Buick website.
Industry and Operations
Buick operates in the global automotive industry, focusing primarily on premium crossover sport utility vehicles (SUVs) and evolving electric vehicle platforms. The brand's primary operations and offerings include:
- Vehicle Lineup: Production and retail of premium crossover SUVs, including the Envista, Encore GX, Envision, and the three-row Enclave.
- Electric Vehicles: Development and rollout of battery electric vehicles under the Electra nameplate.
- Connected Vehicle Services: Integration of in-vehicle connectivity, safety tools, and remote vehicle controls through the myBuick application and GM's OnStar platform.
- Parts and Certified Service: Provision of vehicle maintenance, factory-certified repair services, and genuine GM parts through an extensive network of authorized dealerships.
User Sentiment
Consumer reviews and owner forums frequently reflect dissatisfaction regarding vehicle dependability, electronic reliability, and post-purchase service responsiveness.
- Transmission Issues: Multiple reports detailing rough shifting, gear slipping, hesitations during acceleration, and shuddering at low speeds.
- Infotainment and Electrical Glitches: Complaints about frozen or blank center touchscreens, instrument panel resets, camera malfunctions, and unstable smartphone pairing.
- Engine and Powertrain Troubles: Issues regarding check engine lights, turbocharger failures, oil leaks, and sudden reductions in engine power.
- Dealership Service Delays: Frustrations over long service wait times, recurring misdiagnoses, and backordered replacement parts keeping vehicles in the shop for weeks.
- Warranty Claim Denials: Consumer pushback over disputes regarding warranty-covered repairs and difficulties reaching satisfactory resolutions through customer assistance.
Share Your Experience
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