I've been trying to get it fixed for over two months now, but customer service is unresponsive. When I finally got through, they told me they’d send me a replacement. I was stopping every few blocks to fix the wheels and even clean some tiny little stones out of them to unjam the brake mechanism, which sticks constantly. Once my husband had to carry a screwdriver around just to fix it on the go, they promised to send a replacement after sending like a whole lot of videos and complaints, since then, they've barely answered my calls or emails, and when they did respond, they said I'd have to wait another month for a replacement. What am I supposed to do in the meantime? Is it not available in your stores?
Simply put, I need an invoice to return it and it's driving me crazy. But, even though we've been talking for more than a month, I still haven't gotten any help plus they don't respond or seem unresponsive. I realized I lost my invoice and hit them up to figure it out. I've spent so much time talkin...
I've only had it for 7 months and the front wheels are already acting up. I had to swap them out 'cause they were always causing issues. The worst, it actually flipped over with my baby inside because of some design issue. if it wasn't for that safety harness, my kid could have been messed up. the...
I’ve had no response, help, or follow-up regarding my appliance issue. I bought this machine out of necessity while living in a container in a disaster-affected area—not out of luxury. I have a disabled mother and two children; we’re a family of five struggling as it is. How can you, as a brand, lea...
It's been two weeks since I ordered, and I still haven't received it. Whenever I call, customer service always tells me the same thing: "We'll let the company know about your issue," but nothing ever gets fixed. I keep hearing this over and over, but nothing ever changes or gets done. I'm in a reall...
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