I purchased a 6-month subscription for the Buddy.Ai English learning app. Today, after deleting and reinstalling the app, I logged in using my Google Play account (c***************@gmail.com), which was used to purchase the subscription. However, the app does not recognize my subscription and keeps asking me to buy it again. I am not receiving any error messages.
In addition, I want my daughter’s progress in the app to be restored, as all of her learning data has disappeared after reinstalling the app.
I emailed the app’s support team to resolve the issue but have not yet received a response. I request that my existing subscription be reactivated, that I regain full access to the app, and that my daughter’s progress be restored.
Today (November 8, 2025), I repurchased the Buddy.Ai app through Google Play on my Android tablet and paid $11 USD. My child had used the app before, and now I want them to start over from the beginning. However, I could not find any option in the app settings to reset the progress. I logged in wit...
I urgently want to cancel my Buddy.ai subscription, but I’m completely stuck because I can’t remember which Gmail account I used to sign up through the Play Store. This app keeps renewing the subscription and charging me regularly, even though I haven’t used it and have no way to access it anymore. ...
I purchased a 6-month subscription to the Buddy.ai app, thinking it would be a one-time payment. However, once the period ended, the system automatically renewed the subscription without asking for my approval. I tried contacting customer support immediately to stop the renewal and request a refund,...
I subscribed to Buddy.ai and paid the full membership fee, but the app still acts like I haven’t subscribed at all. The first time I logged in, it opened briefly, then redirected me straight to a payment screen—as if no payment had been made. Since then, the app completely freezes and refuses to ope...
I’m very upset to find out that Buddy.ai renewed our subscription without our knowledge or consent and withdrew money from our account without any notice. At no point did we authorize an automatic renewal, nor did we receive any warning or email informing us about the upcoming charge. This is unacce...
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