Brussels Airlines customer service ignores claims — how can I force a response or help?

If Brussels Airlines is ignoring your claim, make sure it was submitted through their official online claim form and that you received a case number, as emails without a reference are often deprioritized.

Follow up on the same case rather than opening new ones, clearly stating a deadline for response and the exact resolution you’re seeking.

For refunds or compensation tied to payment, you can also dispute the charge with your card issuer, which usually prompts the airline to engage to avoid a chargeback.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.