I purchased 170 gems in Brawl Stars as a gift for my son. The offer clearly displayed an extra 151 + 19 gems as part of the deal. However, those bonus gems were never credited to our account. I don’t play the game myself and may not know all the mechanics, but if that bonus was advertised in the in-game image, I expect it to be honored.
I bought this offer specifically because of the extra gems shown. If the bonus is part of the promotion, then please credit those missing gems to our account immediately. And if the bonus is not actually included, then why is it prominently advertised? That would be highly misleading.
This feels deceptive and unacceptable, especially when purchases are made for children who trust what they see in the game. I have attached a screenshot for reference, with some details redacted for privacy. You may contact me directly by phone if more clarification is needed.
Hello, we accidentally made a wrong purchase in the Brawl Stars game, and immediately after, we canceled the transaction. However, the game penalized us with a -5000 gem deduction, which is very frustrating since we already work hard to collect gems. What is the reason for this penalty? Our childre...
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In Brawl Stars, my card was charged for the Brawl Pass Plus without my knowledge or consent. Despite the charge, no content was credited to my account. I requested a refund, and instead of resolving the issue, my account was penalized with a -5000 gem balance. This is unacceptable—why should player...
About an hour ago, I made a single purchase of 360 gems in Brawl Stars. However, despite making the purchase only once, my bank account was charged three times for the same transaction. I immediately checked both my Google account and Play Store purchase history, and they both clearly show that I on...
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