On December 5, 2024, I purchased a Bosch WQG241A0TR dryer from a local dealer. The machine was delivered to my home and installed by an authorized service technician. The following day, I used the dryer for the first time, and it displayed a total drying time of 4 hours and 30 minutes. However, about an hour into the cycle, the machine began making a loud grinding noise, as if something was scraping inside.
The noise continued for over an hour before stopping. I recorded the sound and contacted the service team, expecting a resolution. When they arrived, I played the video, and despite hearing the noise, they dismissed it as "normal." They disassembled the machine, claimed to find no issues, and refused my request for a replacement.
This level of noise is unacceptable and cannot be considered normal for a brand-new appliance. Bosch advertises "unconditional returns" on TV, but they did not honor this for my defective product. This is completely unacceptable, and I plan to escalate the matter legally. Bosch, stand behind your products and resolve this issue immediately!
I need to share that I bought a Bosch WQG2410TTR clothes dryer on May 7, 2023. At first, we were really happy because all of our appliances are from Bosch, about a month ago, towards the end of the drying cycle, my machine started making this knocking sound. then I decided to record a video. After t...
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Hello, on May 7, 2023, I purchased the Bosch WQG2410TTR washer-dryer. Initially, we were very satisfied because all our appliances were from Bosch. About a month ago, when the drying program was nearing completion, half an hour before finishing, a knocking sound started. I recorded a video and calle...
I purchased a Bosch dryer on November 12, and within days, it started making a "clicking" sound. When I examined the machine, I noticed a gap on the side. I contacted Bosch service, and when they arrived, they dismissed the noise but acknowledged that the internal teeth were broken—a clear manufactu...
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