Bosch Stainless Steel Dishwasher Rusted Within Months
I purchased a Bosch built-in dishwasher from a Bosch home appliance store in Istanbul. About 2–3 months after the purchase, I noticed rust forming on the stainless steel front panel, and this issue continued to worsen over time. Experiencing such a problem while the product was still under warranty was extremely disappointing.
After noticing the issue, I contacted the authorized service center. The service team claimed that the rust on a stainless steel product was caused by “liquid contact” and classified it as user error, demanding a service fee from me.
I do not consider it normal for a product marketed as stainless steel to start rusting within such a short time, and I strongly disagree with this being labeled as user fault. My expectation from Bosch is that the rusted panel of my built-in dishwasher be replaced free of charge under warranty, without requesting any payment from me.
I request that my complaint be properly reviewed and resolved with a customer-satisfaction-focused approach.
They still haven't provided any response towards solving the issue; I never would have guessed a brand could be this unprofessional.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your request. For all inquiries, our Bosch Call Center is available 24/7 throughout Turkey. Additionally, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, BOSCH Communication Center
