About a month ago, we purchased the Bosch Built-in Oven model HIF534EW3T. We didn’t use it for about a month as our home was being renovated. When we used it for the first time, we followed all the instructions in the user manual and tried baking baklava. However, it didn’t cook the bottom at all. We tried baking another tray of baklava, and again, the bottom didn’t cook. Next, we attempted to bake pastry according to the manual, but once again, the bottom remained completely uncooked. The following day, we baked some pastries, carefully following the instructions, yet the oven failed to cook the inside and bottom properly. We called the Bosch dealer we bought it from—Demirhan Bosch in Bursa Beşevler—and the representative accidentally admitted that a relative had experienced the same issue, yet sold the product to us anyway. They said they couldn’t help and directed us to the service center. We scheduled a service appointment, but when the technician arrived, he didn’t even enter the house and said there would be a ₺750 service charge. He didn’t listen to us at all and kept repeating that we should follow the user manual, even after we explained multiple times that the oven wasn’t cooking properly. When we reminded him that we were told we could cook three different dishes at once, he said that wasn’t true. Even when we explained that two trays of the same food weren’t cooking properly, he just kept repeating the same line about the manual. The technician even suggested using the oven outside of standard use, then ignored us and left without resolving anything. We’ve been completely left in the dark with no support. We can't do anything, and there's no one taking responsibility. We chose Bosch because it’s a global brand known for its quality, but now the oven is just sitting in our kitchen as decoration. No one is helping us. The service network is poor, and the technician even admitted that they receive frequent complaints. I am a person with a disability, and he didn’t even listen to me. We’ve lost both our peace and our excitement.
I bought a Bosch HTB12E4.8T midi oven from an authorized dealer in June 2025. Since the day I purchased it, the oven has never cooked food properly. No matter what I try, meals take hours and still remain undercooked. This problem has been consistent from the beginning and has made the product compl...
I bought a Bosch appliance that is built in. I told your Alibeykoy dealership during the buying process that only the oven of my active built-in appliance was broken. But since I was already buying, I figured, "Why not get the whole set?" When I went to the dealership, I explained the situation twic...
In my opinion, Bosch products and customer service are subpar. In 2014, we invested in a Bosch oven, electric range, and hood. The oven had been flawed from the beginning, cooking slowly and sometimes not even browning the bottoms of products. No matter how many times they called for help, the techn...
On 18.8.24, I purchased 1 Bosch BFL524MW0 20-liter White Built-in Microwave Oven from Trendyol.com. It was delivered a few days later. Since our kitchen renovation was not finished, we took it to the warehouse of the house we received. Until everything was ready for installation. When the preparatio...
A technician arrived on June 6, 2023, to repair our Bosch dishwasher and Siemens dryer. They found the issue with the dishwasher, which was fine. When we mentioned that the dryer wasn't drying, they insisted that the machine was fine and suggested that we use specific drying programs to solve the pr...
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